The process by which people orient themselves in physical and digital spaces and navigate from place to place. Effective wayfinding reduces cognitive load and prevents disorientation.
Explained
- People need to know where they are, where they can go, and how to get back.
- Clear landmarks, labels, and structure keep them oriented as they move.
- Without those cues, users feel lost, and lost users leave.
- Consistent navigation acts as the map that answers all three questions.
